Simply add items to your quote by clicking on the “Add to Cart” button on the product page. When you are satisfied with the items in your “cart”, you can click on the “Checkout” button to submit the order. A branding consultant will contact you. You can also Phone us, Chat with us online, WhatsApp us or Send us an email and one of our Branding Consultants will get back to you within a few minutes.
We are essentially an online company and have a warehouse situated in Chatswood, Sydney, NSW, Australia.
We have a showroom at our warehouse that you can visit to view the products. Visits to these showrooms are by appointment only so please ask your Branding Consultant for the next available time.
We supply everyone, whether you are a company or a private individual, we will happily help source products for you.
Yes, you need a user account to purchase products online.
If you need immediate assistance, call us on +61 4 10345 666. You can also send us an email.
When viewing a product on our website, our product code is displayed as the SKU which can be found below the Add to Cart button on the product pages.
Branding prices are included in the total summary if selected. Please check the product description carefully, as it will specify whether branding is included.
Can’t find what you’re looking for? If you’ve searched using our dynamic search bar and browsed through our product categories without success, please contact one of our Branding Consultants. We’re confident we can source the item for you – we have extensive supplier contacts!
Our buying power ensures that our clients always receive the very best prices and we guarantee it.
The prices on the website include VAT.
Yes. Almost all the products on our site are brandable. We take care of the full branding process making it easy for you to order through us.
- Yes. We guarantee you will be satisfied with the branding on your products. By following our step-by-step approval system, we guarantee that you will be satisfied with the branding on your products.
Branding prices depend on qauntity chosen and how many colours are in your design, the branding method chosen and in how many positions your design will be branded on your product.
- It is important to note that a setup fee is NOT an artwork design fee. The setup fee covers the cost of gathering, collecting, and organising the printing materials, such as the mixing of colours, the preparation of the screens, pads, etching plates, as well as mixing the eco-friendly chemicals we use. It also covers the cost of the calibration of the machines required to complete the branding of your products.
- Yes, if you place a repeat order (same artwork and same item) you will be charged a new set-up fee as we will need to do all the preparation work for your new order over again. Every order requires new pads or screens to be made as these are not kept and need to be redesigned.
- Virtual logo preview tools cannot accurately depict your logo on a product (for instance, it can’t notify you if the logo is the wrong size for the branding area for the specific product). Leave it to our experienced Artwork Team to treat your design with the attention it deserves in order to have it look its best on your chosen products – at no extra cost!
- We prefer your artwork in vector format or .pdf, .ai, .eps File Extensions. You can upload artwork on every product page.
- Yes, by purchasing one of our Artwork Design Packages you will be sent your artwork once your order has been completed.
- Colour settings on PC monitors and printers differ greatly, so colours may vary depending on the monitor or printer being used. The colours you see on the screen are not necessarily the actual Pantone colours of the product or logo. We always use the PMS or Pantone System to match the colours in your design or logo as closely as possible with the real deal.
- Yes, the texture, product material and background colour of a product can affect the resulting appearance or colour of a logo. It is always best to ask for a branded sample before going ahead with the main order. Please speak to your Branding Consultant to arrange this.
- PMS (Pantone Matching System) is a standard colour matching system that uses numerical codes for each colour. That way, we can find the exact match for your colours in your design and use the same colours each time you place an order. Certain branding methods however use a manual colour matching process which makes it difficult to accurately match your pantone colour to the ink being used. Please consider this when deciding on which branding method to use.
Our average lead time for branded orders is between 3 – 5 working days, after artwork approval. Lead times will depend on the branding type, quantity and production method used. Please confirm the lead time with your Branding Consultant before placing your order. If you need an item faster than the lead time indicated then please contact your Branding Consultant – we love a challenge and will be happy to help!
- No. items purchased directly on the website – have no minimum order spend.
- We’re Rush Order specialists & often meet deadlines no one else can match.
- Search For Products
- Add Your Products to cart
- Checkout
- We’ll Contact You
- Make Payment
- Delivery
- Browse our website for the products you’d like to buy
You can do so by using the search bar or our menus. When you find a product that interests you, click on the product to see the product page with a description and details of the product. - Add to cart
Found the products you like? On the product page, choose the colour, sizing or any other attributes for the product. Thereafter, you can enter the quantity of the product you’ll be needing in the quantity block. Click on the red Add To Cart button to add the products to your cart. . Once the product has been added to your cart, you can continue browsing and adding other products to your shopping cart. You can see the contents of your cart by hovering over/tapping on the “My Cart” text and shopping cart icon at the top right corner of any page on our website. - Proceed to checkout
If you’re ready to proceed with your purchase, hover or tap on your cart and click on the “Checkout” button.
Enter your invoice details, any special notes regarding the order or delivery, choose your Delivery method if you’ve decided to have the products delivered.
You will be able to select between various payment methods. Tick the Terms & Conditions box and click on the orange “Place Order” button after reviewing your order.
You will be redirected to the relevant payment gateway to pay for and complete your purchase.
Thereafter, we’ll keep you up to date with the process of your order until you have it.
- Browse our website for the products you’d like to buy
- After we’ve received your payment and your Branding Consultant has processed your order, our team will keep you notified each time your items move to the following step in the ordering process. If you need more detailed info, feel free to chat to your Branding Consultant who will happily update you on the progress of your order.
Track Orders - For branded orders, the price on the website is based on you ordering the minimum order quantity, so if you need less than the MOQ, the price will generally need to be higher. You are not able to place an unbranded online order for less than the MOQ displayed on the product page.
- Yes, however, cancellation fees may apply. The fees will vary depending on at what stage the order is at. Gift set orders cannot be returned or refunded once ordered. Cancellation is not possible once products have been branded.
- Yes. Ownership of products is transferred to you once full payment has been received.
- You need to supply us with a letter that warrants that you have the unrestricted right to use and distribute the artwork associated with the Trademark.
- Your happiness is safeguarded by our Risk-Free Guarantee so if you’re unhappy with your order then please contact your Branding Consultant and they will have one of our Customer Care agents contact you as soon as possible. We’re in this for the long run and will work with you to be sure you are 100% satisfied.
The Confirmation of Order (COO) is an agreement signed by you to indicate that you would like to proceed with your order.
We always require payment upfront prior to delivery unless prior arrangements have been made.
Payments can be made via:
- Bpay – Electronic Funds Transfer
- Stripe – Visa / Mastercard
- No. We do not accept cheque or cash payments.
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Yes. We provide delivery for orders as a service, which we outsource to various courier companies across Australia.
- Branded Orders: It usually depends on the production lead times, along with the chosen courier service. The majority of our branded orders ship within 3-7 working days.Unbranded Orders: The determining factor for unbranded orders is the chosen courier service, as unbranded orders are usually ready for dispatch within 24 hours. In some cases it depends on the specific supplier.
- Our dispatch team will email you your tracking number, please click the link in the email and enter your tracking number to find out where your order is. If you have not yet received your tracking email then please contact us to receive your link as quickly as possible.
- Yes, please ask your Branding Consultant and they’ll be more than happy to assist. Additional delivery charges may apply. This not possible for Unbranded Online Orders, unless organised with our online order team.
- Please let your Branding Consultant know where you need to send your branded order.
- The answer is yes. Please inform your Branding Consultant and they will make the necessary changes for delivery. Please select “Pickup” during the checkout process.
The Standard package allows for 1 Font however you may be able to use 2 Fonts depending on the complexity of your artwork. 2 Fonts are possible on the Standard design package provided for instance that vector artwork is supplied with your order. Your designer will be able to let you know what is and isn’t possible based on what you have sent them.
- The Standard package is based on the designer spending a maximum of 1 hour on your design, the Premium package allows for a maximum of 2 hours and the Elite a maximum of 3 hours on your design.
Yes, this package is included with every branded order to make sure the quality of your artwork meets our minimum requirements
- If you have selected Branding, then your original vector artwork files can be emailed to you on completion of your order. Please note that you do need to proceed with your order before we’re able to send you your artwork files.
- We prefer your artwork in vector format or .pdf, .ai, .eps File Extensions. You can upload artwork on every product page.
