CUSTOMER PRIVACY NOTICE
Thank you for choosing to be part of our community at 3 Suns Creative. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
This policy explains how 3 Suns Creative obtains, uses, and discloses your personal information, primarily in accordance with the requirements of the **Australian Privacy Act 1988 (Cth)** and the Australian Privacy Principles (APPs).
1. The Information We Collect
We collect and process personal information obtained directly from you when you register through our online portal or interact with our services. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies,” which allows us to collect standard internet visitor usage information.
Such information may include:
- Personal Information Provided by You:
- Publicly Available Personal Information: We collect first name, maiden name, last name, nickname, phone numbers, business email, business phone number, current and former address, and other similar data.
- Transactional Data: Purchase history, and other similar data.
- Credentials: Passwords, password hints, and similar security information used for authentication and account access.
- Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by a third-party processor.
- All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
- Information Automatically Collected:
- We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information.
- Online Identifiers: Devices, tools, and protocols, such as IP (Internet Protocol) addresses, cookie identifiers, or others used for analytics and marketing, device’s geolocation, and other similar data.
2. How We Use Your Information
We will use your personal information only for the purposes for which it was collected and agreed with you. We use the information we collect or receive for the following purposes:
| Purpose Category | Description |
|---|---|
| Account & Service Management | To facilitate account creation and logon process (including linked third-party accounts), fulfil and manage your orders, payments, returns, and exchanges, and manage user accounts to keep them in working order. |
| Customer Support | To respond to user inquiries and solve any potential issues you might have with the use of our Services and to request feedback. |
| Marketing & Communications | To send you marketing and promotional communications (in accordance with your preferences), and to send administrative information (product, service, new feature, and policy change information). |
| Security & Compliance | As part of our efforts to keep our Services safe and secure (e.g., fraud monitoring and prevention), to enforce our terms, conditions, and policies, and to respond to legal requests and prevent harm (e.g., responding to a subpoena). |
| Business Improvement | For other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. |
We may use and store information in aggregated and anonymised form so that it is not associated with individual end users. We will not use identifiable personal information without your consent.
3. Disclosure of Information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as generally outlined by the Australian Privacy Principles.
We may process or disclose your information under the following guidelines:
- Consent: If you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: When it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered a contract with you, we may process your personal information to fulfil the terms of our contract.
- Legal Obligations: Where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Vital Interests: Where we believe it is necessary to investigate, prevent, or act regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.
More specifically, we may share your personal information with:
- Vendors, Consultants, and Other Third-Party Service Providers: Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Services.
4. Information Security and Retention
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
However, please remember that the internet itself is not 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.
Cookies
This website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here and Google’s Privacy Policy here.
Retention of Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
5. Your Privacy Rights
Access to Information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us using the details provided on our website. We will require a copy of your ID document to confirm your identity before making changes to personal information.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can contact us by:
- Using the contact information on our https://3sunscreative.com.au/ website.
- Completing the Send Us a Message form on our website.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
6. Correction and Contact
Correction of Your Information
You have the right to ask us to update, correct, or delete your personal information. We would appreciate it if you would keep your personal information accurate.
How to Contact Us
If you have any queries about this policy or need further information about our privacy practices; wish to withdraw consent; exercise preferences, or access or correct your personal information, please contact us at the numbers/addresses listed on our website: https://3sunscreative.com.au/.
Disclaimer: The information published on our website is provided for general purposes of compliance only and does not constitute legal advice. We make every effort to ensure that the content is up to date and accurate.